Capsis Astoria Heraklion

We had a wonderful stay at the Astoria Capsis Hotel in Heraklion. From the moment we arrived, the staff made us feel incredibly welcome. They even surprised us with a complimentary upgrade to a suite, which had just been newly renovated—an unexpected touch that made our stay even more memorable. The hotel’s location is perfect—right in the city centre—making it easy to explore Heraklion on foot and access everything we needed during our trip. One of the highlights for us was how pet-friendly the hotel is. Our furry family member was not only welcomed but even received special amenities from the staff, which we really appreciated. The overall warmth and hospitality of the team left a lasting impression on us. If there’s one area for improvement, it would be the breakfast selection. It would be lovely to see more traditional Cretan options included. Overall, our experience was truly enjoyable, and we’d definitely recommend the hotel—especially for anyone traveling with pets or looking for a warm, personalized stay in the heart of Heraklion.

Location is fantastic, bus stops right outside or opposite the hotel. The centre is just around the corner for shopping and restaurants. Sunrise from the front facing rooms are beautiful. Rooftop area is fantastic giving a more relaxed dimension to the hotel. Breakfast is excellent. A large airy room looking out over the square with plenty of seating. Everything offered from Greek to international, fresh fruit buffet and cooked breakfast. Hotel is very clean and the room service done daily. Reception staff smiley and friendly and welcoming. If we come back, we will definitely rebook here.

We had a really enjoyable stay! The receptionist was friendly and efficient. The room was really clean and comfortable. Breakfast was delicious. The location is really convenient as it is within walking distance from the ferry port, and it is also right across the street from the archeological museum (a must-see!). There is also a bus stop right outside the hotel, which makes it very convenient to visit the Knossos Palace. We were very happy with this choice and would absolutely stay here again!

Lovely, friendly welcome when we arrived, even though it was later in the evening. Nice, clean room even if a bit on the cosy side for a family. However the rooftop pool and bar more than made up for that. Fantastic facilities. And the included breakfast buffet was so convenient, we were able to get up, eat and be on our way very efficiently in the mornings. Location is great, right near the museum and the bus line.

I appreciate the professionalism and awesome, friendly and helpful behavior of a receptionist named Mr. Antonis. Mr. Antonis always did his best to accomodate our needs and he is one of the best staff members we have ever met, and we travel a lot. We are grateful for the effort the hotel made to ensure the guests feel welcome - for example the beautiful piano music played live in the lobby.