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We had a wonderful stay at the Astoria Capsis Hotel in Heraklion. From the moment we arrived, the staff made us feel incredibly welcome. They even surprised us with a complimentary upgrade to a suite, which had just been newly renovated—an unexpected touch that made our stay even more memorable. The hotel’s location is perfect—right in the city centre—making it easy to explore Heraklion on foot and access everything we needed during our trip. One of the highlights for us was how pet-friendly the hotel is. Our furry family member was not only welcomed but even received special amenities from the staff, which we really appreciated. The overall warmth and hospitality of the team left a lasting impression on us. If there’s one area for improvement, it would be the breakfast selection. It would be lovely to see more traditional Cretan options included. Overall, our experience was truly enjoyable, and we’d definitely recommend the hotel—especially for anyone traveling with pets or looking for a warm, personalized stay in the heart of Heraklion.
Stella
april 2025
The rooms were newly renovated, the balcony gave sunset views and the beds were comfortable. The rooftop pool is the reason I chose this hotel and it did not disappoint. There’s plenty of room up there so you don’t have to hurry to get a lounge chair and it’s peaceful and quiet despite being dead center in the city. The breakfast was also wonderful and the staff were friendly! I loved my stay here as a solo traveler and can’t wait to come back.
Julia
juni 2025
Wonderful staff, very friendly and helpful with any request. Spotlessly clean room, apparently recently fully refurbished. Excellent shower. Fast and reliable wifi both in room and public areas. Location, right in the centre of the city and adjacent to the famous Archaeological Museum, just can't be beat.
Konstantinos
april 2025
It’s location was great if coming on bus from the airport the stop is just opposite the hotel Great pool and large sunbathing area with plenty of sun beds and umbrellas together with a bar all located on the rooftop of hotel Good sized room Very good hot and cold buffet at breakfast Great views to watch sunset with a cocktail or two from the bar
Stephen
juni 2025
Location is fantastic, bus stops right outside or opposite the hotel. The centre is just around the corner for shopping and restaurants. Sunrise from the front facing rooms are beautiful. Rooftop area is fantastic giving a more relaxed dimension to the hotel. Breakfast is excellent. A large airy room looking out over the square with plenty of seating. Everything offered from Greek to international, fresh fruit buffet and cooked breakfast. Hotel is very clean and the room service done daily. Reception staff smiley and friendly and welcoming. If we come back, we will definitely rebook here.
Julie
september 2024
The room was spacious. Bathroom was also large and the room I stayed in had a shower over the bath. The roof top pool was a bonus and there were loads of sunbeds with a bar. The hotel is located at the top of the old town walking street, across the street from the taxi rank. The airport bus drops off at the door as does the local bus to Knossos and the hop off bus. There is paid parking if you have a car. There is a great breakfast room with a good breakfast as well as a Cafe with opens to the street at the rear where you can get a coffee/drink or a meal.
Jennifer
juli 2024
We had a really enjoyable stay! The receptionist was friendly and efficient. The room was really clean and comfortable. Breakfast was delicious. The location is really convenient as it is within walking distance from the ferry port, and it is also right across the street from the archeological museum (a must-see!). There is also a bus stop right outside the hotel, which makes it very convenient to visit the Knossos Palace. We were very happy with this choice and would absolutely stay here again!
Yeting
oktober 2024
We loved staying at Capsis Astoria the first time we came to Crete 2 years ago. This time really blew us away. They remodeled the hotel and the rooms are beautiful. The staff is so accommodating. The rooftop pool and bar is a great place to hang out day or night. You are a very short walk to the town square where you will find many restaurants and shops. The Hotel breakfast is a buffet with plenty of great choices.
Rose
juni 2025
The staff were very friendly and helpful. The room was clean and the bed comfortable. It has easy access to transport and all the lovely shopping streets and restaurants. There is a super rooftop swimming pool area which has 360 degree view of the city. It has a bar and food service this area which was good. Swimming towels were provided for the pool loungers.
Micheline
juni 2024
Lovely, friendly welcome when we arrived, even though it was later in the evening. Nice, clean room even if a bit on the cosy side for a family. However the rooftop pool and bar more than made up for that. Fantastic facilities. And the included breakfast buffet was so convenient, we were able to get up, eat and be on our way very efficiently in the mornings. Location is great, right near the museum and the bus line.
Janine
oktober 2024
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